Service Agreement — nixbyteflowcore

Last updated: 18 June 2026

This Service Agreement ("Agreement") is a binding legal contract between you ("User", "you", "your") and nixbyteflowcore ("Company", "we", "us", "our"). It governs your access to and use of our mobile applications (the "Apps"), website (the "Site"), and all related services (collectively, the "Services"). By downloading, installing, accessing, or using the Services, you confirm that you have read, understood, and agreed to be bound by this Agreement.

If you do not agree to this Agreement, do not install or use the Services. We may amend this Agreement from time to time in accordance with Section 12 below.

1. Account Ownership & Licence Scope

1.1 Non-Ownership Declaration

After downloading and installing the Apps through the App Store / Google Play or other authorised channels, the User obtains only a limited, non-transferable, non-rentable, non-loanable right of use of the software granted by the Company. The User does not have legal ownership of the account or any in-app virtual property (including but not limited to coins, diamonds, skins, levels, props, and other virtual items).

1.2 Account Ownership

The account is registered and used by the User, who must provide true, complete, and accurate information at registration (where applicable). Ownership of the account belongs to the Company; the User has only a right of use. The User is responsible for safeguarding the account and related login credentials. Loss of the account or virtual property resulting from the User's own improper operation (such as leaking the account password, or authorising an untrusted third party) is the User's sole responsibility.

1.3 Account Recovery

Accounts that have not been logged into for a continuous 180 days and have no payment record may be cancelled by the Company to free server resources. Before cancellation, the User will be given at least 30 days' advance notice via in-app push notification, the registered email (where applicable), or other reasonable means. After cancellation, all virtual property and personal data within the account will be permanently deleted (except where retention is required by law), and cannot be recovered.

1.4 Account Use Restrictions

The User shall not transfer, rent, lend, or sell the account to any third party; shall not use the account for commercial profit purposes; and shall not use the account to engage in illegal or non-compliant activities. If a User is found to be in violation, the Company reserves the right to suspend or permanently ban the account, delete virtual property within the account, and pursue the User's related responsibilities.

2. IAA Advertising & Reward Policy (Detailed Fraud Penalties)

2.1 Reward Acquisition Rules

The User must watch the entire rewarded video advertisement and complete any ad interaction (where applicable), and the ad playback process must be free of abnormal operations (such as switching applications, locking the screen, using plug-ins to skip the ad, etc.) in order to receive the corresponding reward. Rewards will be credited immediately after the ad has been fully watched. If the reward does not arrive due to network delay, ad platform failure, or other reasons, the User may provide feedback through the in-app customer service channel, and the Company will verify and process it within 3 working days.

2.2 Ad Quality Assurance

We strictly review the ad content provided by third-party ad platforms and make efforts to filter inappropriate ads such as violent, pornographic, vulgar, false propaganda, illegal, and non-compliant content. Ad content is placed by third parties. If a User discovers a non-compliant ad, they may provide evidence through the in-app "Ad Complaint" channel. We will verify the complaint within 24 hours, block or remove the non-compliant ad, and pursue the responsibility of the third-party ad platform.

2.3 Ad Fraud: Definition & Penalties (Extremely Detailed)

2.3.1 Definition Scope

Any behaviour that uses improper means to obtain ad rewards, evade ad playback, or interfere with ad statistics is considered ad fraud, including but not limited to:

Using plug-ins, scripts, cracking tools, or similar means to skip ads, accelerate ad playback, or simulate ad watching behaviour
Watching ads in bulk through multiple accounts or multiple devices to obtain rewards and then resell or monetise them
Modifying device parameters (such as device ID, IP address), using VPN / proxy tools to switch regions, and watching ads in bulk
Frequently switching applications, locking the screen, or restarting the device during ad playback to evade the complete-watching requirement
Exploiting vulnerabilities in the ad platform to falsely trigger ad displays or clicks and defraud ad revenue
Any other fraudulent behaviour that interferes with the normal playback or statistics of ads

2.3.2 Penalty Rules

First violation: Warn the user, clear any unclaimed ad rewards in the account, and limit the ad-watching privilege for 7 days.
Second violation: Suspend the account's ad-watching privilege for 30 days, clear all ad rewards in the account, and record the device violation information.
Third or subsequent violation: Permanently suspend the account's ad-watching privilege, ban the relevant device from using the Apps, and add the user to the platform blacklist. We also reserve the right to pursue the User's legal liability and claim compensation for ad losses.
Severe cases (e.g. bulk fraud, malicious disruption of the ad ecosystem): permanently ban the account and related devices, report the case to the App Store / Google Play and other app stores, assist the platforms in taking further punitive measures, and pursue the User's civil compensation liability. Where the conduct is suspected of being illegal, the case will be transferred to judicial authorities for handling.

3. IAP Payment, Refund & Dispute (Detailed Fraud Penalties)

3.1 Final Price Statement

The price displayed for virtual goods or value-added services purchased in the Apps includes the price of the goods themselves, the platform commission charged by the app store (officially charged by Apple / Google), and any applicable Value Added Tax (VAT), tariffs, or other relevant taxes. The final payment price is subject to the payment page displayed in the app store. Price adjustments will be communicated to the User at least 7 days in advance via in-app announcement, push notification, or other means.

3.2 Payment Rules

Payment is processed through the official App Store / Google Play payment channels. The Company does not directly collect any payment from the User and does not store the User's payment information. Upon successful payment, the virtual goods or value-added services will be credited immediately, and the User may view order details under "My Orders" in the App.

3.3 Refund Restrictions

Due to the immediacy and non-refundable nature of virtual goods and value-added services, refunds are not supported in principle once the User has purchased and used them (e.g. coins that have been consumed, features that have been unlocked).
Circumstances under which a refund may be requested (proof required):
- Payment was successful but the virtual goods or value-added services were not credited, and it is verified that the cause was a Company-side technical fault
- A minor made a mistaken purchase without the consent of their guardian; the guardian may apply to the app store or to us for a refund by providing relevant proof (such as the minor's identification document, payment record)
- The App has a major malfunction preventing the User from using the purchased value-added services, and the malfunction cannot be fixed within 7 working days
Refund process: The User must submit the refund application through the App Store / Google Play official refund channel or the in-app customer service channel, providing relevant proof. We will verify the request within 3 working days and cooperate with the app store to complete the refund. The actual refund arrival time is subject to the official regulations of the app store.

3.4 IAP Fraud: Definition & Penalties (Extremely Detailed)

3.4.1 Definition Scope

Any behaviour that uses improper means to obtain in-app virtual goods or value-added services, or that evades payment or defrauds refunds, is considered IAP fraud, including but not limited to:

Malicious refund: exploiting loopholes in the app store refund policy to purchase virtual goods, use them, and then apply for a refund without returning the consumed virtual goods
Cracking the payment flow: obtaining virtual goods or value-added services by bypassing the official payment channel through plug-ins, scripts, cracked versions of the app, or similar means
Forging payment records: forging orders or payment receipts to defraud virtual goods or value-added services
Using stolen bank cards or payment accounts to make purchases, or using redemption codes obtained through illegal channels to redeem virtual goods
Using VPN / proxy tools to switch to a low-price region to purchase virtual goods, evading normal pricing
Registering accounts in bulk and exploiting app store new-user discounts, promotional activities, or similar offers to maliciously purchase virtual goods and then resell or monetise them
Any other behaviour that evades payment or defrauds virtual goods or refunds

3.4.2 Penalty Rules

First violation: Warn the user, recover the virtual goods obtained through fraudulent means, and limit the in-app purchase privilege for 15 days.
Second violation: Suspend the account's in-app purchase privilege for 90 days, clear all virtual goods in the account, record the device violation information, and add the user to the platform blacklist.
Third or subsequent violation: Permanently ban the account and related devices, prohibit the use of the App and related services, report the case to the app store, and assist the platform in taking further punitive measures (such as banning the account, restricting the device from downloading the app).
Severe cases (e.g. bulk fraud, malicious card theft, causing significant economic loss): permanently ban the account and related devices, pursue the User's civil compensation liability, and transfer the case to judicial authorities where the conduct is suspected of being illegal. We also reserve the right to report the case to the app store and payment institutions, and to assist the relevant institutions in pursuing the User's responsibility.

3.5 Unauthorised Transaction Handling

Where an unauthorised transaction occurs due to a minor's mistaken operation or account theft, the User (or guardian) should promptly contact Apple / Google official support and report the case to us, providing relevant proof (such as the minor's identification document, account-theft certificate, payment record). We will cooperate with the app store to verify and process the case, and assist the User in applying for a refund (subject to the refund conditions being met).

4. Anti-Cheat & Security Protocol (Detailed)

To safeguard the normal operating order of the Apps and protect the legitimate rights of Users and the Company, the following cheating and non-compliant behaviours are strictly prohibited. If non-compliance is found, we will take corresponding punitive measures according to the severity of the case; in severe cases, legal liability will be pursued:

Using VPN, proxy tools, or other means to bypass regional restrictions or price differences for cross-regional purchase, ad-watching, or similar behaviours
Using any automated script, simulator, plug-in, cracked version of the app, or similar tools to interfere with the normal operation of the App, tamper with App data, or obtain improper benefits
Performing packet capture, packet modification, or data forgery on the App's communication protocol, interfering with the App's core functions such as statistics, payment, and advertising
Registering accounts in bulk, maliciously inflating traffic or scores, interfering with the App's leaderboards or rating system, and undermining the App's ecosystem
Stealing other people's accounts or virtual property, or leaking other people's account information or personal data
Modifying device parameters (such as device ID, IMEI, MAC address) to evade non-compliance penalties or repeatedly obtain rewards
Spreading App cracking methods or cheating tools, or inciting others to engage in non-compliant cheating
Any other non-compliant or cheating behaviour that interferes with the normal operation of the App or infringes upon the legitimate rights of Users or the Company

Penalty measures: According to the severity of the violation, we will take measures such as warning, function limitation, account ban, device ban, or blacklisting. In severe cases, civil compensation liability will be pursued; where the conduct is suspected of being illegal, the case will be transferred to judicial authorities for handling. We also reserve the right to delete the relevant data of the violating User, terminate the provision of services, and not be liable for any compensation.

5. Content Moderation (DSA Compliance, Detailed)

Where the Apps involve user-generated content (UGC), we strictly comply with the compliance requirements of the EU's Digital Services Act (DSA). We have established a comprehensive content moderation mechanism to regulate user content publishing behaviour and ensure content compliance:

5.1 Moderation Mechanism

We implement a dual mechanism of "AI automated monitoring + human review". AI tools monitor user-published content in real time, identify and initially intercept non-compliant content, and the human review team performs a secondary review of suspected non-compliant content and content that has been the subject of user complaints, to ensure moderation efficiency and accuracy.

5.2 "Notice-and-Takedown" Mechanism

If we find that a User has published non-compliant content, we will immediately notify the User, explain the reason for the non-compliance, and delete the non-compliant content within 24 hours. The User may appeal the deletion, and we will verify and respond to the appeal within 3 working days.

5.3 Prohibited Content

Users are strictly prohibited from publishing the following non-compliant content, including but not limited to:

Politically sensitive content that endangers national security or undermines social stability
Discriminatory content such as racial, gender, or religious discrimination
Inappropriate content such as violence, pornography, vulgarity, gore, or horror
False information, rumours, fraud, or misleading content
Content that infringes upon the intellectual property rights, reputation rights, portrait rights, privacy rights, or other legitimate rights of others
Other content that violates the laws and regulations of any country / region, or that is contrary to public order and good morals

5.4 User Responsibility

When publishing UGC, the User must ensure the legality, authenticity, and originality of the content, and must not infringe upon the legitimate rights of others. If a User publishes non-compliant content, we have the right to delete the content, limit the User's publishing privileges, or ban the account, and the User shall bear all legal responsibilities arising therefrom. If the User causes losses to the Company, the Company reserves the right to claim compensation.

5.5 DSA Additional Requirements

We publicly disclose content moderation standards, complaint handling processes, and detailed rules for handling non-compliant content, periodically publish UGC moderation reports, and accept supervision from Users and regulatory authorities. We have established a User appeal mechanism to safeguard the legitimate rights of Users. Where large-scale UGC is involved, we will appoint a dedicated content moderation lead to cooperate with EU regulatory authorities in their inspections.

6. Service Availability & Service Level Agreement (SLA)

We aim to keep the Apps available 24 hours a day, 7 days a week, with a target uptime of 99.5% per calendar month, excluding scheduled maintenance windows and force majeure events. Scheduled maintenance will be announced at least 48 hours in advance via in-app notice, push notification, or other reasonable means. We do not guarantee that the Apps will be uninterrupted, error-free, or free from third-party acts, but we will use commercially reasonable efforts to restore service as quickly as possible in the event of any disruption.

7. Termination & Suspension

We may suspend or terminate the User's access to all or part of the Services at any time, with or without notice, for conduct that we reasonably believe:

Violates this Agreement, our Privacy Policy, or any other agreement with the User
Is harmful to other Users, the Company, or third parties
Violates applicable law or regulation

The User may terminate this Agreement at any time by ceasing to use the Services and uninstalling the Apps. Sections of this Agreement which by their nature should survive termination will survive, including but not limited to those relating to intellectual property, limitation of liability, indemnification, and dispute resolution.

8. Limitation of Liability

To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available," without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or free from errors, or that defects will be corrected.

In no event shall the Company, its affiliates, officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your access to or use of (or inability to access or use) the Services
Any conduct or content of any third party on the Services
Any content obtained from the Services
Unauthorized access, use, or alteration of your transmissions or content

Our total aggregate liability for any claim arising out of or relating to this Agreement shall not exceed the greater of (a) the amount you have paid to us in the 12 months preceding the claim, or (b) one hundred pounds sterling (£100).

9. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

Your access to or use of the Services
Your violation of this Agreement
Your violation of any third-party right, including any intellectual property, privacy, or proprietary right
Any claim that your use of the Services has caused damage to a third party

10. Dispute Resolution & Governing Law

This Agreement is governed by, and construed in accordance with, the laws of England and Wales, without regard to its conflict-of-laws principles. Any dispute, claim, or controversy arising out of or in connection with this Agreement, including its existence, validity, interpretation, performance, breach, or termination, shall be referred to and finally resolved by arbitration administered by the London Court of International Arbitration (LCIA) under the LCIA Arbitration Rules in force at the time of filing. The seat of arbitration shall be London, the language shall be English, and the number of arbitrators shall be one. Nothing in this clause prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction.

For consumers in the European Union, the above does not affect your right to bring proceedings in the courts of your country of residence under mandatory local consumer protection law, nor does it affect your right to use the European Commission's Online Dispute Resolution (ODR) platform.

11. Age Restrictions

You must be at least 13 years old (or the digital age of consent in your jurisdiction, where higher) to use the Services. If you are under 18, you confirm that you have the consent of a parent or legal guardian to enter into this Agreement. We do not knowingly collect personal information from children in violation of COPPA, the UK AADC, or any equivalent law. Parents or guardians who believe their child has used the Services without their consent should contact us at privacy@nixbyteflowcore.com.

12. Changes to this Agreement

We may update this Agreement from time to time. When we do, we will revise the "Last Updated" date at the top of this page. If the changes are material, we will provide a more prominent notice (such as an in-app banner, an email to the address associated with your account, or a push notification) at least 30 days before the changes take effect. By continuing to use the Services after the changes take effect, you agree to be bound by the updated Agreement. If you do not agree to the changes, you may stop using the Services and uninstall the Apps.

— End of Service Agreement —
nixbyteflowcore · Version 5.4 · 18 June 2026